What do we do?
Collection /Costumer Service / Sales
Service line

Collection
(Preventive, administrative early overdue, administrative late overdue, penalize)
Customer value offer
Collection recovery, strategic management, contact through different channels, fast management of high amount of data.
Value offer to the user
Better user experiences, fast and simple management, self-management capacity.
Customer Service
Call reduction, customer loyalty, informational, satisfaction, surveys.
Customer Value Offer
Effective management at low rates better experience for the user, fast and simple management, costs savings, high information volume that will help your decision taking, speed on the campaign execution.
Value offer to the user
Better user experiences, fast and simple management, self-management capacity


Sales
(leads generator, total sales, partial sales)
Customer value offer
Increase of actual sales, quick management, 100% data coverage, lead generator, effective sales tracking, loyalty and withholding of clients.
Value offer to the user
Easiness at acquiring any product or service, self-management.
Our instruments
IVR · Interactive Response Unit
Used for specific campaigns of inbound contact
Follow up links
It is a channel used to keep track of client interaction, this link goes through a process of cutback which will allow us to establish day and time in which the client browsed.
IVA - Intelligent Virtual Agent
It is the callbot that does all the phone management through human voices and voice recognition, masculine and feminine voices, personalized scripts that are the company’s adjusted language.
Chatbot
Used for specific campaigns of inbound contact
STRAUSS
It is the main piece of artificial intelligence, it orchestrates in a synchronized and effective way the different channels, always looking for the best result and user experience boosting effectiveness as well as campaign obtained results. It has the great capacity of learning and applying its own trained models for objective achievement.
It is the communication channel enabled for clients in which a link is added and will take him to the negotiation or web site APP, it could be to get to know any information, download bills, make online payments, etcetera.
SMS
It is a communication channel enabled for clients, in which a link is added and will take him to the negotiation or web site APP, it could be to get to know any information, download bills, make online payments, etcetera.
Social media
It refers to the scraping used for the automatic search of new contact data on public sites and social media.
Web APP
It is a web app that has been designed for the self-management of the client were different options come together; liability of the negotiation, upload payment supports, online payment, chatbot contact, among others. This is 100% personalized for the client.